FAQ

We would like to thank you for all your support for our small business...

We really appreciate it!

-O&V Staff

 

CUSTOMER SERVICE:

How do I contact your Customer Service Department?

You can contact our Customer Service Department at 226-600-3502. Tuesday-Saturday, 11AM to 5PM EST or send us an email Info@oandvtastingroom.ca

How can I buy your products?

You can purchase our products online through our website, via telephone at 226-600-3502, or you can purchase our products in store. 2 Arthur St S in Downtown Elmira (Corner of Church & Arthur St)

SHIPPING & DELIVERY:

Do you deliver?

Yes, we deliver for Free in Elmira only

Where do you ship?

We ship across Canada only. We currenly do not offer shipping worldwide.

How much do you charge for shipping?

We charge a flat rate shipping of $20. per box( approx 25 lbs) within Ontario

25.00 rest of Canada per box(approx 25 lbs)

 (Except NWT, Yukon, Nunavut - Call for delivery quote)

Do you ship all your products?

Gift Baskets are pick up only. If requested to be shipped the basket  will be nicely presented in a mailer box.

**Fresh meats and cheese cannot be shipped.

HOURS: 

Sunday-Monday: Closed 

Tuesday-Wed-Thurs: 10-5

Friday: 10:30-5 (BREAD DAY)

Saturday: 10-4:30

OIL & VINEGAR:

 Where do I store my Oils?

Keep the oil in a dark place, away from the stove and other heat producers. You have the option to keep oil in the fridge but remember that refrigerated olive oil will solidify and turn cloudy at cold temperatures. *This does not alter the health benefits or nutritional value.

Where do I store my Balsamic Vinegars?

It's best to store Balsamics in a cool, dark storage space. If you're using balsamic vinegars for salads and like them cool, they can be put in the fridge. If you're using them for sauces or marinades, store them in a cupboard.

Can I return empty bottles from my Oil or Balsamic Vinegars?

Yes, we are now accepting CLEAN and DRY vinegar bottles for $1.00 off your refill. Unfortunately we cannot fill dirty bottles and they will be discarded.

We do not take back empty bottles to be used for other customers.

***Remove the top seal from the neck of the bottle. Wash the bottle with warm soapy water, rinse throughly and turn upside down to dry. 

Please recycle your oil bottles as they cannot be cleaned properly. 

5oz sample bottles can be returned as well. We do not offer a discount on the samplers. 

 

PAYMENT INFORMATION:

How can I pay for my order?

You can pay for your order with a major credit card (Visa, MasterCard) You can pay with O&V gift certificates. Special orders or corporate orders are etransfer or cheque only.

When will I be charged after I place my order?

Once your order is placed we will apply an authorization to charge your card. The funds are captured as soon as the order is placed.

How will the purchase show up on my credit card statement?

Once payment is captured on your credit card, you will see a charge from O&V Tasting Rm. regardless of which products you purchased.

 

GIFT CARDS AND CERTIFICATES:

I have 2 coupons. How do I apply both of them to my order?

You can only use 1 coupon per purchase. (Coupons can be used for Instore purchases  only) You cannot combined coupons with any other promos or with the O&V Club Card points.

How do you send gift certificates?

All gift certificates are sent electronically via e-mail.

Where do I enter my gift card?

At checkout, you will see a box that says "Gift Card". Enter the code in the box and click the "Apply" button. Please note, only one gift card code will be accepted per order.

 

REFUND POLICY:

Due to the nature of the products all items are considered final sale. 

Exceptions
Please inspect your product upon delivery or purchase. Please include a picture of defective product provided by the carrier. They will apply a sticker to damaged product when delivered.

 We will refund your money or exchange for any defective product.

Product  that cannot be delivered or is out of stock will be refunded. 

You can always contact us for any return question at info@oandvtastingroom.ca.